• First-line support for all desktop and laptop users; provision of user support on Microsoft products such as MS Office (various versions), hardware, software and applications on servers, desktops and laptops.
• End-user and product support for printers, scanners and photocopiers.
• OS Support – Microsoft Windows 7,10 as well as Mac OS.
• Responsible for setting up new users’ profiles and group accounts.
• Local Area Network (LAN) design, implementation, support, daily administration and management. Wireless Network design, implementation, support, daily administration and management
• Provision of dial in details for teleconference services.
• Provision of Video conferencing installation, configuration, and support.
• UPS Inverter power provision and support.
• Take ownership of any IT issues raised in assigned territory; troubleshoot technical issues to ensure swift resolution with minimal disruption to the Business.
• Identify any IT security risks, evaluate various mitigation options and implement suitable measures to increase network and data security; conduct electrical safety checks regularly on computer equipment
• Assist in the development of internal guidance notes, training material and other procedural documents to help staff better understand & use company-provided IT systems.
• Any other duties, tasks and responsibilities assigned in the future to support the Organization’s and IT Department’s Mission in line with Company values.

• Manage and set-up new hardware following Company IT policies and procedures.
• Be the first point of contact for staff for collection of new and replacement hardware (desktops, laptops, telephone boxes, access cards, ID cards, call cards etc.).
• Handling IT services at internal and external events.
• Access control and other devices enrollment and deactivation, testing and troubleshooting.
• Issue management and escalation to external vendor(s).
• Provide technical assistance to project teams; undertake technical project roles when required to support the roll-out of new applications and solutions across the Organization.
• Routine hardware and software maintenance & monitoring.
• Follow regular maintenance procedures for server, firewall and network infrastructure; manage various IT admin systems like remote access, monitored antivirus, ISP, back-up, etc.

• Working with IT security team in troubleshooting security issues and remediating them.
• Disconnecting infected machines from the network.
• Applying recommended fixes and/or patches.
• Rebuilding machines (if required).

Minimum of a Bachelors’ degree in Computer Science or similar discipline is essential.Professional qualifications such as CCNA, MCSA (Windows Server & Web applications) are desirable/an added advantage.

• 3-5 years of relevant experience in a similar role.
• Operational experience in supporting enterprise systems, networks and servers.
• Experience in working with Active Directory domain environments, VOIP, IP addressing, teleconferencing, access control systems & IP surveillance systems.
• Proven IT user support experience, specifically the use of Microsoft Word, Excel, PowerPoint and Outlook to support end-users. Able to produce high-quality documentation and experience in creating ‘How To’ guides for staff.

• Strong interpersonal and relationship management skills.
• Excellent written, verbal communication and presentation skills are essential.
• Strong troubleshooting, hardware, software, operating systems and networking skills are crucial.
• Strong system and network administration skills are essential
• Basic Knowledge in PHP, HTML, JavaScript, CSS, Web applications
• Strong technical skills with Windows operating systems, AD, GPO, DHCP, DNS, Subnetting, Network Technology.
• Travel within a working day is sometimes needed and may be required at short notice.